Workshop service

Whether you are dropping off your pumps in person or shipping them to us, we can offer the best service with the shortest leadup times.

Choosing the right pump

In today’s market, there is significant overlap as a result of the presence of so many different pumps covering a few individual markets. While more than one pump may be suitable to perform a particular job, there are certain criteria you can look for to identify the best solution for your needs. Keep in mind that simply talking to different pump manufacturers will not necessarily lead you to the right solution. At Vortex we ask questions, we investigate and determine the head and other flow parameters before making a decision, it is important to look at the entire package, including the system requirements, let us help.

Pumping system components

Understanding the various components of a pumping system will help you better identify the best solution for you. At the heart of the system is the pump with valves, controls, piping, enclosures and tanks surrounding it. Understanding the entire system is the key to making the best choice.

Packaged pumping systems

Some pump manufacturers may be unable to effectively identify an appropriate pump to meet your needs. A company that provides packaged pumping systems can help determine the precise fit of the entire pumping system, taking responsibility for its proper operation. Contact Jarrett at Vortex Pumps today at 250-328-9070 for expert advice on selecting the best pump for you.

Parts & Accessories 

For comprehensive well pump parts and accessories service, trust our team to keep your irrigation system running smoothly. We offer expert installation, maintenance, and repair for all your well pump needs. we have the parts and expertise to ensure efficient operation.

Repair

Facing issues with your well pump? Don’t let water worries dampen your day. Our expert well pump repair service ensures swift solutions to restore your water flow. From troubleshooting to repairs, we’ve got you covered. With years of experience, we diagnose and fix well pump problems efficiently. 

Pumps​ Sales

Discover top-quality residential and commercial pump solutions tailored to your specific needs. Our sales service offers a comprehensive range of pumps designed for efficiency and durability.  we provide expert guidance to ensure you find the perfect pump for your application. Trust our experienced team to deliver reliable products and exceptional service.

Repair and service

  1. Mechanical seal and bearing replacement in pumps 
  2. Bearing  and seal replacement in motors.
  3. Complete rebuilding of the vertical turbine pumps
  4.  System upgrades
  5.  Pump and motor replacements
  6. Fabrication of headers well caps and inlet cages.
  7.  Vibration analysis
  8. Wash down and removing debris from inlets
  9. Municipal pump station pump cleaning and service

Well pump and installation

  1. Installation of a new or replacement deep well pump
  2. Emersion or vertical turbine 10 or 1000 feet we have the knowhow.
  3. Provide us with your pumping needs and we will size and fabricate the pipe and caps
  4.  Well inspections up to 1000 feet

Pump Design and Package Builds

Planning a new project, get us involved early and we will provide budgets and best practices to ensure your successful venture.

We will find the right pump and manufacture to fit any budget, we just need the basics:

  • Desired Pressure
  • GPM
  • Well depth
  • Desired flow rate
  • Head loss
  • Budget

Not sure how to answer the questions, no problem, give us a call and we will walk thought it together.

If you are not sure about the depth and the condition of the well, let’s do a well inspection, and remember we will deduct the well inspection from the pump supply and installation cost.

Pump, Motor or Well problems

  1. Drop off your pump to our Penticton facility and well have a look and repair if possible
  2. Need a new motor, stop in and see us, but call first we are often out and about.
  3. Well inspections up to 1000 feet deep
  4.  we can provide video of your well
  5.  determine the condition
  6.  determine the water surface
  7.  determine the bottom

Services

  • On-site repair capabilities range from mechanical seal replacement in pumps to bearing changes in motors.
  • Complete removal, reinstallation, and testing of all equipment removed from your site for repair at our facility
  • System upgrades
  • Pump replacements
  • Fabrication
  • Vibration analysis
  • Site visit and proposals
    The impact of pump and motor systems is substantial. At Vortex Pump, we understand the high costs associated with running all the hydronic equipment in your facility. We are dedicated to working with our customers to provide the best solutions.
  • Fully trained, accredited, and experienced staff.

Preventive Maintenance contracts

  • Regular inspections and testing of all pumps.
  • Cleaning and maintenance of all components
  • Recommendations for repairs or replacements as needed.
  • 24/7 emergency service
  • Detailed reports on the condition of your pumps
  • Priority service for any issues that arise.
  • Packing inspection and replacement
  • Oil changes
Most popular questions

Frequently Asked Questions

In most cases, there’s enough space in the casing for our camera to fit between the casing and the pipe. Our camera is just under 1 inch in diameter and features a 160-degree fisheye lens, providing clear images.

Yes! Vortex Pumps is equipped with both crane and camera systems, meaning we don’t need to rent a crane for most jobs. This eliminates extra charges, making it all part of our regular service.

Absolutely. We’re happy to provide a quote before beginning any work. If the job takes less time than expected, we’ll only invoice you for the time and materials used.

Yes, we do charge to cover the technician’s time, but we aim to make quick assessments. In most cases, we only charge for 30 minutes of time.